Finest Maid

Frequently Asked Questions

We always answer your questions

You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations or reschedules within 24 hours of your appointment are subject to a $50 charge. If you cancel after the PRO have already arrived, we will charge the full price of the appointment to compensate the PRO for holding your booking in their schedule.

Your complete satisfaction is very important. We request all customers to complete an initial and final walkthrough with their PRO. At that point, you can mention to your PRO that you are not satisfied with anything. At that moment, the PRO will fix the issue before they leave. After completing another walkthrough, the cleaner will leave, and no reclean will be provided. So please ensure you complete a walkthrough.

The Finest Maid LLC is licensed in the state of Florida, and we are fully bonded and insured.

We treat you and your home with complete respect. If something unexpectedly breaks, we do our best to either repair or replace that item. When appropriate, we file claims for items that need repair or replacement.

No, you don’t need to supply cleaning products; we use our own. However, if you prefer specific products or have special requirements, feel free to provide them along with usage instructions.

No, it is not included unless you’ve chosen it as an add-on when booking the service. In the case that you need laundry done, it’s $35 per load. And 2 loads max.

Yes. We will send the same PRO for each visit. We know how important it is to have someone you know and trust clean your home.

Unfortunately, the cleaners do not bring a ladder, and they may not go up on a ladder even if you provide one due to liability. They can usually go on a small step stool (2–3 steps only) to clean slightly higher, but you must provide the step stool. If the area you need cleaned is not reachable by hand from a small step stool, then they may not clean it.

Yes, but you must move all the furniture or appliances before they come. Our PRO do not lift any heavy objects, and they cannot move any furniture or appliances due to liability

There are a couple of things we don’t do. We don’t wet-wipe lightbulbs, as the risk of breakage is too high. We don’t clean toys, carpets, walls, or inside fireplaces. Also, our PRO will not move furniture unless specifically requested, and if requested, they will only move it if it isn’t too heavy. Our PRO will not move appliances. Our insurance policy prohibits our PRO from handling any feces (human or animal), blood, black mold, or other hazardous waste. Also, if we enter an extremely messy home, such as a hoarder’s home, our cleaners reserve the right to leave, and our normal cancellation policy will apply. We hope you understand that the health and safety of our cleaners are very important to us!

For first-time clients, we recommend a deep cleaning. This is a thorough cleaning that addresses areas not typically covered in a regular cleaning. This is the best way to reset your home's cleanliness level, and subsequent regular cleanings can then maintain it.

That’s not a problem; we can refund the difference. However, if you booked a service that requires a higher price (or more time) than originally paid for, but you do not approve upon walkthrough, then your cleaners will do their best, but they will not do work that’s not paid for or stay beyond the time paid for.

Customer satisfaction is our top priority. If you're not completely satisfied with our service, please contact us within 24 hours, and we will address any concerns and reevaluate the cleaning to ensure your expectations are met.

The Finest Maid is happy to offer cleaning once a week, every other week, or once a month, depending on your individual cleaning needs. You can also request one-time maid service, such as for special events, moving in or out of a home, hosting a holiday, or almost any other reason.
Since we work on a contract-free basis, you can update or change your cleaning frequency to fit your individual budget, schedule, and cleaning needs.

Although tips are not expected, our PROs are permitted to accept them.

Yes, we love all kinds of pets, but we prefer them contained. If your pet displays any signs of aggression, our PRO will kindly request that it be contained; if you decline, the PRO reserves the right to leave and cancel the service.

For the security and convenience of our clients we do not accept cash or checks. All major credit cards are accepted.

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